Our Services – Process and Disclaimer

Process

Here’s how the booking and implementation of our service offerings work.

Do you already have all the components and peripherals needed for the service?

1. Add the desired service to your cart in our shop. Do not add any other products to your cart.
2. Order only the service and pay for it directly.
3. One of our technicians will then contact you to discuss the project. At that time, you’ll also receive an approximate timeline.
4. Once our technician confirms that they will carry out the project, please send us all the components and peripherals required for the project (ESC, FC, video transmitter, radio, video goggles, etc.). You can find the exact list on the respective product page. Note: Of course, you’re free to decide whether and to what extent you want to insure your package. We strongly recommend insured shipping. We assume no liability for lost or damaged packages. Packages sent to us with shipping charges unpaid will not be accepted. You can find more information here.
5. As soon as we receive your package, a technician will begin working on your project. We’ll contact you if we have any questions.
6. Once all work is complete, we’ll notify you and send everything back to you.
7. Enjoy your product!

Do you need products for your project and want to book an additional service?

1. Think about which products and peripherals you’d like to use for your project.
2. Contact us now through our support system and tell us about your project. One of our technicians will advise you and work with you to finalize the components.
3. Once everything is finalized, you can add all components and devices—along with the desired service(s)—to your cart and place your order. Important: Select “Pickup in Remagen” as the shipping method.
4. Once all ordered parts are in stock, a technician will start working on your project promptly. We’ll contact you if we have any questions.
5. As soon as all work is complete, we’ll notify you and ship everything to you.
6. Enjoy your product!

Disclaimer

Important information regarding our service offerings.

Please read the following points carefully before booking. They outline the process and legal framework for our workshop service:

• Custom Processing Time: Our shop’s standard 1–3-day delivery time does not apply to this service item. Processing time varies on a case-by-case basis and depends on current workshop workload and the condition of the parts you’ve sent in.
• Confirmation after consultation: The service is not considered a binding booking until one of our technicians has personally communicated with you (via email or phone) to clarify the technical details, component compatibility, and your specific requests.
• Scope of validity: This service product is valid only within Germany. For shipments or return addresses from abroad, additional costs may apply (e.g., higher shipping rates, customs duties). Any additional costs will be communicated in advance and, if necessary, billed separately; otherwise, we will cancel the order.
• Shipping & Transport Risk: Please send your drone, along with all accessories required for the work, to us with adequate insurance. We (meilon GmbH) assume no liability for lost or damaged shipments in transit to us. Packages sent to us with shipping charges unpaid will not be accepted.
• No Entitlement to a Specific Technician: Booking this service does not entitle you to exclusive support from a named or specific technician. Assignments are made internally based on the availability and specialization of our team.
• Scope of Services & Follow-Up Orders: This product includes exactly the services described above. Upon successful completion and return shipment, the order is considered fully fulfilled. Subsequent adjustments, requests for changes after the fact, or further fault analyses following your first flights are not covered. After the work is completed, a new order must be booked/purchased for any additional workshop services.
• Important DJI Note: We expressly do not activate DJI products, as doing so would permanently link them to our business workshop account. You must activate all DJI components (e.g., O4 Air Unit, Goggles, remote controls) yourself before sending them to us. Failure to do so will significantly delay the work.
• Additional Disclaimer (Hardware & Functionality): The customer is responsible for ensuring that the provided parts are technically compatible with one another and in working order. We assume no liability for damage caused by defective, incompatible, or pre-damaged customer parts during assembly or the initial functional test. Our statutory warranty is limited exclusively to the technical services we perform (e.g., the correct execution of solder joints), not to the hardware provided by the customer. Hardware that the customer orders from us so that it can be installed and configured directly by one of our technicians is also considered “hardware provided by the customer.”

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